At Shopexa.store your satisfaction matters. If you are not completely happy with your purchase, we are here to help with a clear, simple, and fair return and refund process.

1. Return Eligibility

1.1 Return Shipping Process
Returning an item is simple!

  • All return requests must be submitted within 30 days of delivery. Requests received after the deadline will not be processed.
  • Once your return is approved, we will email you a prepaid shipping label.

1.2 Condition of Return Items
To be eligible for a return:

  • The item must be unused, unwashed, and returned in its original packaging with all tags attached.
  • Items that are worn, altered, or damaged due to misuse will not be accepted.

1.3 Non-Returnable Items
The following items are not eligible for return:

  • Used or damaged dog beds

  • Final sale or clearance items

  • Items without original packaging or tags

    1.4 Return Fee
    We offer free return shipping. There are no return fees for eligible items.

    2. Refund Process

    • Once the returned item is received and inspected, your refund will be issued to the original payment method within 7 business days.
    • You will receive a confirmation email once your refund has been processed.

    3 Late Refunds

    If you haven’t received your refund within 7 business days after our confirmation, please check your bank or payment provider. Refund processing times may vary depending on your financial institution. If the delay continues, we recommend contacting your credit card company or bank directly for further assistance.

    Missing Refunds


    If, after completing the above steps, your refund still has not appeared, please contact us at support@shopexa.store. Our team will investigate the issue promptly and ensure your refund is processed as quickly as possible.

    4. Damaged or Defective Items

    • If your item arrives damaged or defective you must notify us within 7 days of delivery to be eligible for a replacement or return.

    • Please send photos of the issue along with your order number to support@shopexa.store so we can arrange a replacement, refund, or exchange.

    5. Exchange Policy

    We offer exchanges. If you would like to replace an item or have changed your mind, simply request an exchange, and we will guide you through the process.

    6. Contact Information

    Business Name: Shopexa LLC
    Address: 225 W 16th St, New York, 10011, United States
    Phone: +1 (212) 255-5523
    Email: support@shopexa.store

    Business Hours: Monday to Friday – 9:00 AM to 5:00 PM EST