At Shopexa.store, we are committed to delivering your purchases quickly, securely, and transparently. This policy outlines our U.S. shipping practices, order handling, estimated delivery times, payment options, and how we manage your shipping information.
1.Location
We ship from:
225 W 16th St, New York, 10011, United States
2.International Shipping
We do not offer international shipping at this time.
3. Shipping Fees
Shipping is free nationwide, including Alaska and Hawaii. No additional charges apply to any orders.
4.Shipping Methods
We use trusted carriers such as USPS, UPS, or FedEx, depending on the destination and order type.
5.Cut-Off Time
Orders placed after 5:00 AM EST will be processed on the next business day.
6.Time Zone
All order processing and shipping times follow Eastern Standard Time (EST).
7.Shipping & Delivery Estimates
Processing Time: Within 1–2 business days
Transit Time: 3–5 business days
Estimated Delivery Window: 4–7 business days
8.Order Tracking
Once shipped, tracking details will be sent via email. You can track your package using the provided tracking number.
9.Return and Refund Policy
Returns: Accepted within 30 days of delivery
Refunds: Processed within 7 business days after receiving the returned item
10.Shipping Issues
Incorrect or Damaged Items: Must be reported within 24 hours of delivery
Lost Packages: Report if not delivered within 10 business days from the shipping date
11.Order Modification & Cancellation
Orders may be modified or canceled within 24 hours of purchase. Once shipped, the order will be subject to our Return & Refund Policy.
12.Delays and Exceptional Circumstances
In cases of delays caused by weather, carrier issues, or other exceptional circumstances, updates will be communicated via email.
13.Contact Information
Business Name: Shopexa LLC
Address: 225 W 16th St, New York, 10011, United States
Phone: +1 (212) 255-5523
Email: support@shopexa.store
Business Hours: Monday to Friday – 9:00 PM to 5:00 AM EST